Program Management Professional | Technical Enablement Leader | AI-Driven Strategist
Professional Overview
As a program management professional with a strong foundation in technical enablement, I help teams thrive through strategic delivery and people-first leadership. With deep roots in the tech industry and a commitment to staying ahead of the curve, I focus on creating impact through training, enablement, and operational excellence.
About
I'm especially passionate about exploring how Artificial Intelligence can enhance the way we train, communicate, and manage complex technical initiatives. I'm actively investing time into understanding how AI tools can drive smarter enablement, reduce manual effort, and accelerate project outcomes in practical, human-centered ways.
Professional Experience
Splunk Inc. 2016 – Present
Global Technical Enablement Senior Manager
Spearheaded the design and execution of a global enablement strategy, driving efficiency and confidence across Customer Success teams.
Developed scalable instructional content, SOPs, and performance support tools tailored to technical audiences.
Integrated AI and data analytics principles into training programs to enhance employee experience and operational insight.
Senior Customer Success Enablement Manager
Designed and implemented region-specific enablement programs aligned with CS objectives and KPIs.
Led creation of role-based training pathways, improving ramp time and skill development for global teams.
Collaborated cross-functionally with product, engineering, and field teams to embed enablement into daily workflows.
Senior Customer Success Vendor Manager
Directed all aspects of third-party training vendor relationships, ensuring alignment with strategic enablement goals.
Negotiated contracts, managed SLAs, and established performance metrics to drive accountability and results.
Introduced standardized onboarding and quality assurance practices across vendor-delivered programs.
Led multi-phase IT and telecom initiatives, from data center modernization to enterprise voice/data integration.
Partnered with clients such as AT&T, Avaya, Lucent, and Verizon FNS to design, deploy, and optimize critical infrastructure.
Delivered actionable success plans, client-focused training, and implementation roadmaps across public and private sectors.
Led requirements gathering sessions for enterprise clients and translated business needs into actionable technical solutions.
Directed the construction of new-build voice and data networks in complex, high-availability environments.
Certifications
Project Management Professional (PMP) – PMI
ITIL Foundation – IT Service Management
AI for Project Managers – Credly
Data Science Green Belt – Credly
Data Landscape Certification – PMI
Core Skills
Program & Portfolio Management
Technical Enablement Strategy
Instructional Design & Delivery
Stakeholder Communication & Alignment
Risk Management & Change Management
AI and Data Science Fundamentals
Cross-Functional Leadership
Contact
If you'd like to connect professionally, collaborate on a project, or discuss technical enablement strategies, feel free to reach out below: